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BolPoints Detail
BolPoints Detail
Travel Details
Travel Details
Campaigns
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Membership Details
Membership Details
What is BolBol?
What is BolBol?

For inquiries and questions related to BolBol, you can call our toll-free call center att 0 (850) 399 17 016

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Member of Pegasus BolBol since .

Available BolPuan
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To not miss the advantage of flying with Pegasus BolBol, you must use your BolPoints before they expire.

For inquiries and questions related to BolBol, you can call our toll-free call center att 0 (850) 399 17 016

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Welcome to the Help Center!

You can write the topic you need in a few words or choose one of the categories below!

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Here Are Some Helpful Topics

You can get information about topics you're curious about, and if you need help, you can connect to live support.

Pegasus BolBol
Pegasus BolBol is a flight program that you can easily join using your mobile phone number and email address.

As part of the program:
  • Earn BolPoints on Pegasus flights as well as purchases made through our business partners.
  • Use the BolPoints you earn to purchase tickets or additional services.

  • For more detailed information, please visit the What is BolBol? page.

    Become a member now and step into a world of travel full of benefits!
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    If you need more information, feel free to contact us.

    BolPoints are earned with Pegasus flights and spending with program partners.

    Earned points can be redeemed on flypgs.com and the Pegasus mobile app:
  • For ticket purchases (minimum 2000 BolPoints)
  • For use on additional products and services (minimum 500 BolPoints).

  • Validity Period and Transfers
  • BolPoints expire after two years from the end of the year in which they were earned.
  • Existing BolPoints can be transferred to another Pegasus BolBol member within monthly limits.

  • For more detailed information, please review the What is BolBol? page.
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    If you need more information, feel free to contact us.

    BolBol Campaigns bring together exclusive offers and promotions for BolBol members in one convenient place. Campaigns are updated regularly and are subject to specific terms and dates.

    What can you expect?
  • Ticket discounts
  • Earn extra BolPoints
  • Members-only offers
  • Special campaigns with collaborating partners

  • So that you don't miss out on the latest opportunities, we recommend visiting the Pegasus BolBol Campaigns page regularly to stay updated.
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    If you need more information, feel free to contact us.

    Offered in collaboration with ING Bank and Pegasus Airlines, this card offers a travel experience full of benefits.

  • Earn BolPoints on Pegasus flights as well as purchases made through our business partners.
  • Use the BolPoints you earn to purchase tickets or additional services.

  • Visit the ING BolBol Credit Card page to explore card benefits and application details.
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    If you need more information, feel free to contact us.

    Ticket Transactions
    Easily purchase your ticket on flypgs.com or Pegasus mobile app.

    During the ticket purchasing process:
  • You can specify flight dates, departure and arrival destinations
  • You can select seats
  • You can add additional services (baggage, meals, etc.) as needed.

  • Important Notes:
  • Each PNR and the tickets issued under it are specific to each person.
  • It may not be transferred to anyone else, and names may not be changed.
  • Chatbot

    If you need more information, feel free to contact us.

    Passengers who purchase tickets from flypgs.com or the Pegasus mobile app:
  • Access their flight details using their Reservation (PNR) Number and surname from the Ticket Transactions page,
  • Easily change tickets and cancel tickets.

  • Passengers who purchased tickets through an agency or call center:
  • For changes and cancellations, the agency from which the ticket was purchased must be contacted.
  • Or call the call center at 0888 228 12 12.

  • For detailed information, please review the "Reservation Change and Ticket Cancellation" section on the General Rules page.
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    If you need more information, feel free to contact us.

    Seat / Meal / Other Flight Services
    Take advantage of various additional services before or after your flight to make your journey more comfortable and enjoyable. All of these services can be easily added during or after the ticket purchase process.

    For details about our additional services, please review the Additional Services page.

    Choose the additional services that suit your needs, travel habits, and budget. Decide how you want to start your journey, pay for what you need, and enjoy a comfortable flight!
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    If you need more information, feel free to contact us.

    Refunds

    Users who want a refund:

  • Refund conditions may vary depending on your ticket class, package, and the time remaining until your flight.
  • Promotional tickets are non-refundable; however, a tax refund may still be requested.
  • Standard tickets are eligible for a refund, subject to the deduction of applicable transaction fees.

  • We recommend you check the rules of your ticket for detailed information.


    For Users Awaiting a Refund After Completing the Refund Process:

  • If you cancel your ticket, your refund will be automatically made to the card or account you used for payment.
  • However, the time for it to appear in your account may vary due to bank processing times.

  • Refund Periods

  • Turkish banks: Usually 2-3 business days
  • Foreign banks: 3-7 business days depending on the country

  • If you purchased your ticket through an authorized agent, you must contact your agent directly for detailed information.

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    If you need more information, feel free to contact us.

    Baggage / Belongings / Other Carry-Ons

    If you notice damage to your baggage when you receive it after your flight, you should take the following steps:

  • Before leaving the airport,, contact the relevant Lost & Found office to have a Baggage Report (PIR) prepared.
  • This report is an official document indicating the moment the damage was detected and is necessary for further action to be taken.
  • After you create your report, you can fill out the online application form via Flybot to track your damage.

  • Evaluation process:
  • After your application, the Pegasus team will review your request and respond as soon as possible.

  • Tracking your application:
  • You can check the status of your damaged baggage claim online by following your application on Flybot.
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    If you need more information, feel free to contact us.

    If you are unable to collect your baggage after your flight due to a baggage delay, please follow the steps below:

  • Before leaving the airport,, contact the relevant Lost & Found office to have a Baggage Report (PIR) prepared.
  • This report is an official document proving that your luggage has not arrived and is required for further procedures.
  • After you create your report, you can fill out the online application form via Flybot to track your damage.

  • Evaluation process:
  • After you create your report, the status of your baggage is tracked by Pegasus and delivered to you when it arrives.
  • Delivery times may vary depending on the country and airport.

  • Tracking your application:
  • You can check the status of your delayed baggage claim online by following your application on Flybot.
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    If you need more information, feel free to contact us.

    During the flight, certain personal items may be carried either in the cabin or as checked baggage, depending on specific regulations and restrictions.


  • Items exceeding size and weight limits must be carried as checked baggage and may incur handling fees.
  • Due to security procedures, some items are completely prohibited from being carried or may require special permission.
  • The transport method for items is determined based on their content, size, and weight.

  • For detailed information, please review the Special Service / Equipment Transportation Rules and Fees page.

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    If you need more information, feel free to contact us.

    Special Offers

    Pegasus offers ticket discounts, extra BolPoints opportunities and special period advantages throughout the year.


    Some campaigns may also include partner collaborations or special offers for domestic/international flights.


    To hear about our latest promotions:

  • You may give permission to receive e-mails and SMS when purchasing tickets, or
  • You can save your e-mail address in the Campaigns section.

  • Please visit our Campaigns page to explore special offers tailored for you. As a BolBol member, you'll also receive early access to campaign announcements.

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    If you need more information, feel free to contact us.

    Personal Data

    Under Personal Data Protection Law No. 6698 andother relevant legislation, you may submit requests concerning your personal data through one of the following methods:

  • By submitting a written and signed request to the Personal Data Protection Manager at our Head Office located at Aeropark, Yenişehir Mahallesi, Osmanlı Bulvarı No: 11/A, Kurtköy, 34912 Pendik, Istanbul, Türkiye,
  • By sending a registered email notification to our registered email address pegasus@hs05.kep.tr from your valid registered email account, established in accordance with the "Regulation on Procedures and Principles Regarding the Registered Electronic Mail System" published in the Official Gazette on 25.08.2011,
  • By sending an email notification from your email address registered in our company's system to our corporate email address, which has been explicitly declared by our Company for this purpose,

  • To ensure your application is processed in accordance with the Personal Data Protection Law No. 6698 and other applicable legislation, you must:

  • Include your name, surname, and signature if the application is submitted in writing,
  • Provide the TR ID number for citizens of the Republic of Türkiye. For non-citizens, include nationality information, passport number, or TR foreigner ID number, if applicable,
  • Specify the residence or workplace address for notification purposes,
  • Provide your email address, telephone, and fax number for notification purposes, if available,
  • The subject of the request.
  • It is mandatory to state this. If applicable, relevant information and documents must be attached to the application.


    Applications that are clearly unfounded or intended for abuse will not be processed.


    Our company does not charge a fee for applications submitted under the Personal Data Protection Law No. 6698 and other applicable legislation.


    However, if the application involves excessive costs, the applicant may be asked to cover these expenses.

    As a rule, only requests submitted by the data owner regarding their own personal data are processed.

    Requests submitted on behalf of another person require the data owner's consent and/or successful completion of identity verification procedures.

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    If you need more information, feel free to contact us.

    Flight Changes / Cancellation and Delays

    Your Pegasus flights booked under the same reservation (PNR) are considered connecting flights and are processed accordingly.


    Flight Delays
  • If your first flight is delayed, you may miss your connecting flight.
  • With same PNR bookings, Pegasus will rebook you on the next available flight.
  • With different PNRs, the passenger is responsible for disruptions.

  • Baggage Transfers
  • With the same PNR, baggage will be transferred to your final destination.
  • However, passengers continuing from international to domestic non-customs airports must claim baggage and check in again.
  • For different PNRs, baggage handling and check-in are the passenger's responsibility.

  • Customs and Passport
  • Some countries may require passport control or a visa for international connections.

  • Gate and Terminal Information
  • You can follow gate and terminal info for connecting flights on the Pegasus app or airport screens.
  • In large airports, terminal transfers may take time, so ensure you have enough time.

  • Missed or Canceled Flights
  • If you miss a flight under the same PNR, Pegasus will rebook you on the next available flight.
  • With different PNRs, the passenger is responsible for missed connections.

  • Before your trip, make sure to review your ticket details and reservation information.


    For detailed information on connecting flight rules, visit the What to Do on Connecting Flights page.

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    If you need more information, feel free to contact us.

    Pegasus Airlines carefully manages its operations to ensure flights are on time. However, delays may occur due to circumstances beyond our control such as weather conditions, operational reasons, or decisions by aviation authorities.


    In case of a delay:
  • Passengers are informed via SMS, email, app notifications, and airport announcements. Please make sure your contact info is accurate and up-to-date.
  • To check the latest status of your flight, visit our Departure & Arrival Info page.
  • If you purchased your ticket via flypgs.com or the mobile app, you can manage it using your Ticket Transactions page with your PNR and surname.

  • If you bought your ticket through an authorized agency, please contact them directly for more information.


    For more details, check the Passenger Rights page.

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    If you need more information, feel free to contact us.

    Flight cancellations may occur due to circumstances beyond our control, such as weather conditions, operational reasons, or decisions made by aviation authorities.


    In the event of a cancellation:
  • Passengers are notified via SMS and email. Please ensure your contact details are accurate and up to date.
  • To check your flight status, visit our Flight Status page.
  • If you purchased your ticket on flypgs.com or through our mobile app, you can manage it via the Ticket Transactions page using your PNR number and surname.
  • In case of cancellation, ticket refunds, date changes, or open ticket options are offered free of charge.

  • If you purchased your ticket through an authorized travel agency, please contact the agency directly for more information.


    For more details, check the Passenger Rights page.

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    If you need more information, feel free to contact us.

    Schedule and time changes may occur due to uncontrollable factors such as weather conditions, operational reasons, or aviation authority decisions.


    In the event of a schedule change:
  • Passengers are notified via SMS and email. Please make sure your contact details are correct and current.
  • To check your flight status, visit our Flight Status page.
  • If you purchased your ticket via flypgs.com or our mobile app, you can manage it from the Ticket Transactions page using your PNR and surname.

  • If your flight time has changed, we recommend checking your updated information prior to travel to avoid any inconvenience.


    If your ticket was purchased via an authorized agency, please reach out to them directly for more information.


    For more details, visit the Passenger Rights page.

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    If you need more information, feel free to contact us.

    Check-in and Airport Services

    It is important to complete your check-in accurately and on time before your flight.


    Online Check-in Period:
  • Starts 7 days before the flight
  • Closes 45 minutes before departure for domestic flights
  • Closes 1 hour before departure for TRNC and international flights
  • Some airports may differ. See the Check-in Availability page.

  • Check-in Channels:
  • flypgs.com
  • Pegasus mobile app
  • Airport counters (additional service fees may apply)

  • Seat Selection:
  • Paid seat selection is available during booking or check-in
  • If not selected, seats are assigned automatically

  • Baggage Drop:
  • If you checked in online, you only need to visit the counter for baggage drop
  • Drop must be completed within the check-in period

  • Important Notes:
  • Arrive at the airport well in advance of your flight time
  • Failure to check-in may result in being denied boarding
  • Some destinations may require additional documents. Check requirements for your destination

  • For more information or to check-in, visit our Check-in page.

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    If you need more information, feel free to contact us.

    To ensure flight safety and security, Pegasus reserves the right to deny boarding under certain circumstances. Passengers are expected to follow rules to avoid such situations.


    Reasons for denied boarding may include:
  • Failure to verify the name on the ticket
  • Lack of valid travel documents
  • Being under the influence or posing a risk to other passengers or crew
  • Any threatening behavior that compromises safety

  • Important Notes:
  • Check your travel documents and ensure they are valid
  • Follow rules and cabin crew instructions at all times

  • If you believe you were unfairly denied boarding, please contact us for review.

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    If you need more information, feel free to contact us.

    Pegasus Airlines offers various airport services to its passengers.

  • Airport Lounge
  • Parking services
  • Airport Transfers
  • Car Rental
  • Fast Track (Allways)
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    If you need more information, feel free to contact us.

    Other
    Ticket Sales Channels

    You can safely purchase Pegasus flight tickets through:

  • flypgs.com
  • Mobile App
  • Authorized Travel Agencies: Pegasus partners
  • Airport Sales Offices in Turkey and abroad

  • Support Channels

    For flight info, changes, cancellations, or special service requests, contact us through:

  • Flybot (Live Chat): 24/7 on our website and mobile app
  • Help Center: Browse topic-based support categories

  • We’re here to help at every step with fast and easy solutions.

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    If you need more information, feel free to contact us.

    Hotel bookings, car rentals, and travel insurance are provided via our partners on flypgs.com and the Pegasus mobile app.


  • Cancellation and change policies vary depending on the partner’s terms and conditions.

  • Please contact the relevant service provider for more details and assistance.

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    If you need more information, feel free to contact us.

    Pegasus Airlines offers various services to ensure a comfortable and safe flight experience:

  • Food & Beverage: Paid menu options available onboard. You can pre-order on flypgs.com or the app.
  • Use of Electronic Devices: Permitted in flight mode during the cruise phase.
  • Seat Selection: Seats are assigned automatically; you may choose a seat for a fee.
  • Flight Updates: Track your flight via flypgs.com or the mobile app. Safety procedures are presented by the cabin crew before take-off.

  • Passengers with special needs can find more info here.

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    If you need more information, feel free to contact us.

    We launched in 2005 with the motto “Everyone has the right to fly”. Through our low-cost business model, we offer guests a customizable travel experience. We are proud to make air travel accessible for more people every year and build a sustainable future.


    You can find details on our work in the context of Environmental, Social, and Governance (ESG) via the Sustainability page or explore our Sustainability Reports through the Investor Relations page.

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    If you need more information, feel free to contact us.

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