• You can earn BolPoints from your purchases with Pegasus flights and its partners.
  
• You can use the BolPoints you've earned for ticket purchases or additional services.
  

• Ticket purchases (minimum 2000 BolPoints)
  
• Additional products and services (minimum 500 BolPoints)
  

• BolPoints expire two calendar years after the end of the year they were earned.
  
• Current BolPoints can be transferred to another Pegasus BolBol member within monthly limits.
  

• Ticket discounts
  
• Extra BolPoints
  
• Member-exclusive offers
  
• Partner-specific promotions
  

• You can earn BolPoints on spending with Pegasus flights and its partners,
  
• and use your earned BolPoints for ticket purchases or additional services.

• Select flight dates and departure/arrival points
  
• Choose your seat
  
• Add additional services (e.g. baggage, meals) if needed
  

• Each PNR and the tickets issued under it are personal.
  
• They cannot be transferred and name/surname changes are not allowed.

• Can access flight details using their PNR (Reservation Number) and surname from the Ticket Transactions page,
  
• And easily change or cancel their ticket.
  

• Should contact the agency where the ticket was purchased for changes or cancellations,
  
• Or call our 0888 228 12 12 call center.
  

For users who want to request a refund:

• Refund conditions vary depending on the ticket class, package, and time remaining before the flight.
• Promotional tickets are non-refundable except for tax refunds.
• Standard tickets may be refunded after deducting specific service fees.

For details, we recommend checking your ticket rules.

For users who completed the refund process and are waiting for their refund:

• If you've canceled your ticket, your refund will be automatically issued to the card or account used for payment.
• Interbank processing times may vary.

Refund Timeframes

• Turkish banks: Usually 2–3 business days
• Foreign banks: Varies by country, typically 3–7 business days

If you bought your ticket through an authorized agency, please contact the agency directly for details.

If you notice your baggage is damaged after collecting it, please follow these steps:

• Before leaving the airport, report to the Lost & Found office to have a Property Irregularity Report (PIR) created.
• This report serves as an official record of the damage and is necessary for further processing.
• After obtaining the report, submit your claim via the online application form on Flybot.

• Once submitted, Pegasus will review your claim and respond as soon as possible.

• You can track your damaged baggage claim status online via Flybot.

If your baggage is delayed upon arrival, please follow these steps:

• Before leaving the airport, report to the Lost & Found office and request a Property Irregularity Report (PIR).
• This report is an official document required for further processing.
• After filing the report, submit your claim using the online form via Flybot.

• After submission, Pegasus will track the baggage and deliver it to you once found.
• Delivery time may vary depending on the country and airport.

• You can track the status of your delayed baggage via Flybot.

Some special items may be transported in the cabin or in the aircraft hold according to specific rules.

• Items that exceed size and weight limits must be checked in and may incur additional fees.
• Due to security procedures, some items are either strictly prohibited or require special permission.
• Transportation location is determined based on content, size, and weight of the item.

For more information, visit the Special Equipment Transport Rules & Fees page.

Pegasus offers ticket discounts, extra BolPoints, and seasonal promotions throughout the year.

Some promotions may include partner campaigns or be exclusive to domestic/international flights.

To stay informed:

• Give email and SMS consent when booking a ticket, or
• Register your email on the Campaigns page.

To see personalized offers, visit our Campaigns page and become a BolBol member to get early access.

In accordance with the Personal Data Protection Law No. 6698 and other applicable legislation, you may submit your personal data requests using one of the following methods:

• Send a signed written request addressed to the Data Protection Officer at Aeropark, Yenişehir Mahallesi, Osmanlı Bulvarı No: 11/A, Kurtköy 34912 Pendik, Istanbul, Turkey.
• Send a registered email to pegasus@hs05.kep.tr from a valid Registered Electronic Mail (KEP) account.
• Send an email from your registered email address in our systems to our designated company email address for such purposes.

To process your request, include the following information:

• Full name and signature if written
• ID number (for Turkish citizens), passport or foreign ID number (for non-citizens)
• Address for notifications
• Email address, phone number, and fax number (if any)
• Subject of the request

Attach any supporting documents relevant to your request.

Requests that are unfounded or submitted with bad intentions will not be processed.

Pegasus does not charge a fee for valid requests, but may request compensation if processing incurs excessive cost.

Only data subjects may submit personal data requests unless a valid power of attorney or verification process is completed.

Your Pegasus flights booked under the same reservation (PNR) are considered connecting flights and are processed accordingly.

Before your trip, make sure to review your ticket details and reservation information.

For detailed information on connecting flight rules, visit the What to Do on Connecting Flights page.

Pegasus Airlines carefully manages its operations to ensure flights are on time. However, delays may occur due to circumstances beyond our control such as weather conditions, operational reasons, or decisions by aviation authorities.

If you bought your ticket through an authorized agency, please contact them directly for more information.

For more details, check the Passenger Rights page.

Flight cancellations may occur due to circumstances beyond our control, such as weather conditions, operational reasons, or decisions made by aviation authorities.

If you purchased your ticket through an authorized travel agency, please contact the agency directly for more information.

For more details, check the Passenger Rights page.

Schedule and time changes may occur due to uncontrollable factors such as weather conditions, operational reasons, or aviation authority decisions.

If your flight time has changed, we recommend checking your updated information prior to travel to avoid any inconvenience.

If your ticket was purchased via an authorized agency, please reach out to them directly for more information.

For more details, visit the Passenger Rights page.

It is important to complete your check-in accurately and on time before your flight.

For more information or to check-in, visit our Check-in page.

To ensure flight safety and security, Pegasus reserves the right to deny boarding under certain circumstances. Passengers are expected to follow rules to avoid such situations.

If you believe you were unfairly denied boarding, please contact us for review.

Pegasus Airlines offers various airport services to its passengers.

You can safely purchase Pegasus flight tickets through:

For flight info, changes, cancellations, or special service requests, contact us through:

We’re here to help at every step with fast and easy solutions.

Hotel bookings, car rentals, and travel insurance are provided via our partners on flypgs.com and the Pegasus mobile app.

Please contact the relevant service provider for more details and assistance.

Pegasus Airlines offers various services to ensure a comfortable and safe flight experience:

Passengers with special needs can find more info here.

We launched in 2005 with the motto “Everyone has the right to fly”. Through our low-cost business model, we offer guests a customizable travel experience. We are proud to make air travel accessible for more people every year and build a sustainable future.

You can find details on our work in the context of Environmental, Social, and Governance (ESG) via the Sustainability page or explore our Sustainability Reports through the Investor Relations page.