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BolPoints Detail
BolPoints Detail
Travel Details
Travel Details
Campaigns
Campaigns
Membership Details
Membership Details
What is BolBol?
What is BolBol?

For inquiries and questions related to BolBol, you can call our toll-free call center att 0 (850) 399 17 016

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Member of Pegasus BolBol since .

Available BolPuan
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BolPuan to Expire
BolPuan

To not miss the advantage of flying with Pegasus BolBol, you must use your BolPoints before they expire.

For inquiries and questions related to BolBol, you can call our toll-free call center att 0 (850) 399 17 016

Write To Us List

Write To Us List

Query Request

If you have a previous request, you can query it here.

Query Request Query Request

Strollers and baggage Strollers and baggage

How can I bring a child buggy with me on my trip?

How can I bring a child buggy with me on my trip? How can I bring a child buggy with me on my trip?

When you inform airport counter staff that you are travelling with a stroller, they will help you check and retrieve the item. You can take your stroller all the way to the flight door, and collect it from the flight door after you land.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Cabin baggage Cabin baggage

Do I have to pay extra for my cabin baggage?

Do I have to pay extra for my cabin baggage? Do I have to pay extra for my cabin baggage?
On domestic flights, only 1 piece of cabin baggage with a maximum size of 55x40x20 cm and weighing 8 kg can be brought on board. On international and Cyprus flights, all guests are entitled to 1 under-seat bag with a maximum size of 40x30x15 cm and a maximum weight of 3 kg. If you choose a flight package that includes cabin baggage allowance or purchase cabin baggage allowance, you can bring 1 piece of cabin baggage with a maximum size of 55x40x20 cm and a weight of 8 kg on board. Guests who do not have cabin baggage allowance on international and Cyprus flights can purchase only 1 cabin baggage allowance via Pegasus Website, Mobile application during ticketing, call center after ticketing, Express baggage and check-in counter if there is a cabin baggage limit on the selected flight. In case of bringing more than the size limit or additional pieces to the flight gate, an extra fee will be charged for each piece during boarding.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Pets Pets

Can I bring a young pet with me?

Can I bring a young pet with me? Can I bring a young pet with me?

Pets aged over 3 months can be transported.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

I want to bring a pet with me on my flight. Is it possible? What should I do?

I want to bring a pet with me on my flight. Is it possible? What should I do? I want to bring a pet with me on my flight. Is it possible? What should I do?

Yes, it is possible to bring a pet. First of all, you need to call the Pegasus Call Centre on 0888 228 12 12 to make a reservation for the pet you are planning to bring with you. Only cats, dogs and birds (on domestic flights only) can be transported on our flights. 'For more detailed information, please see the section Travelling with Pets' on the General Rules page.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

What are the rules for travelling with pets?

What are the rules for travelling with pets? What are the rules for travelling with pets?

The only pets that can be transported on our flights are birds, cats and dogs. There is a charge for this service. Passengers must bring their pets into the cabin inside a box or cage (supplied by the passenger), which must not exceed the dimensions of 55x40x20 cm (As from 01/01/2019 animal cage sizes at our flights changed to 32x32x50) or total weight of 8 kg. Pets weighing over 8 kg in their cages must be placed in the cargo hold. It is essential to make a reservation for the pet you wish to travel with by calling the Pegasus Call Centre on 0 888 228 12 12. The United Kingdom, UAE and Qatar do not accept live animals from abroad so pets cannot be taken to these countries. For more detailed information, we recommend our passengers to visit the General Rules page and check under the heading 'Travelling with Pets'.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Excess baggage Excess baggage

Can I pay for extra baggage on top of my checked baggage allowance?

Can I pay for extra baggage on top of my checked baggage allowance? Can I pay for extra baggage on top of my checked baggage allowance?

If your checked baggage for the cargo hold is over the weight allowed by the flight package, you can pay for extra baggage up to 2 hours before your flight and costs are explained in the General Rules section of flypgs.com. In this way, you can pay less for your extra baggage than if you pay at the airport. You can pay for extra baggage when you buy your ticket or later on at flypgs.com. You need to go to 'Travel Services > Flight Services > Additional Baggage' and enter your reservation number (PNR) and surname. If the weight of the checked baggage you are carrying for your flight exceeds the total baggage allowance, you can pay for the extra kilogrammes at the airport.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

What should I do if my baggage weighs more than the permitted baggage allowance when I check-in at the desk?

What should I do if my baggage weighs more than the permitted baggage allowance when I check-in at the desk? What should I do if my baggage weighs more than the permitted baggage allowance when I check-in at the desk?

On both our domestic and international flights, free baggage allowances vary according to the flight package included in the ticket. An additional fee is charged for every kilogramme of baggage over the allowed limit. Passengers can also pay for excess baggage, at discounted rates, before the flight from all our sales channels. You can find details of our excess baggage charges in the General Rules section of our website.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Who do I pay the excess baggage fee to when I am at the desk? How much are excess baggage fees?

Who do I pay the excess baggage fee to when I am at the desk? How much are excess baggage fees? Who do I pay the excess baggage fee to when I am at the desk? How much are excess baggage fees?

Depending on the airport facilities, you can pay either at the desk or at a sales office. For detailed information about baggage charges, please go to Useful Information>General Rules> General Baggage and Portable Items>Free and Excess Baggage Information.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Why is it preferable to pay for extra baggage before the flight?

Why is it preferable to pay for extra baggage before the flight? Why is it preferable to pay for extra baggage before the flight?

If you pay for your extra baggage before your flight by going to Travel Services > Flight Services > Additional Baggage on our website, you will pay lower excess baggage fees than those charged at the airport. Pegasus passengers are encouraged to purchase extra baggage allowance in advance, as this reduces crowding at the airport and allows the flight to leave on time.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Service Details Service Details

How long does it take to check in and drop off baggage?

How long does it take to check in and drop off baggage? How long does it take to check in and drop off baggage?

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

How many hours before the flight do I need to be ready to start procedures at the airport desk?

How many hours before the flight do I need to be ready to start procedures at the airport desk? How many hours before the flight do I need to be ready to start procedures at the airport desk?

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

What is online check-in? What are the benefits?

What is online check-in? What are the benefits? What is online check-in? What are the benefits?

Check-in is the name for the airport procedure, which includes baggage handling and ticket control. Passengers can check in, before going to the airport, by clicking on the Check-in option on the home page of flypgs.com and entering their reservation number (PNR) and full name details. In addition, at airports where online check-in is in operation, our passengers can also drop their baggage off more speedily at dedicated online check-in counters. At airports where online check-in is in operation, passengers without any baggage can check-in online and get their boarding pass sent by SMS to their mobile phone or by email. They can then go straight to security control with their boarding card and continue on to the boarding gate for their flight.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

What is self-service (kiosk) check-in?

What is self-service (kiosk) check-in? What is self-service (kiosk) check-in?

Self-service check-in kiosks are situated in the airport and enable passengers without baggage to complete their boarding procedures without waiting in the queue.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Transaction durations Transaction durations

How long does it take to check in and drop off baggage?

How long does it take to check in and drop off baggage? How long does it take to check in and drop off baggage?

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

How many hours before the flight do I need to be ready to start procedures at the airport desk?

How many hours before the flight do I need to be ready to start procedures at the airport desk? How many hours before the flight do I need to be ready to start procedures at the airport desk?

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Sports and other equipment Sports and other equipment

Can I drop off my sports equipment during check-in?

Can I drop off my sports equipment during check-in? Can I drop off my sports equipment during check-in?

Sports equipment is carried in accordance with certain rules and for a specific fee. You are kindly requested to contact our Call Centre on 0888 228 12 12 to make reservations for all types of sports equipment except for golf and skiing gear reservations, which can be made via our website.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

How much does it cost to bring sports gear with me on my flight?

How much does it cost to bring sports gear with me on my flight? How much does it cost to bring sports gear with me on my flight?

In the aviation sector, items such as sports equipment, musical instruments and bicycles are transported for a fixed fee or by paying for excess baggage outside of your free baggage allowance. Please click here to view the price schedule for the item you wish to bring.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

I want to bring some sports gear. Do I need to pay extra?

I want to bring some sports gear. Do I need to pay extra? I want to bring some sports gear. Do I need to pay extra?

In the aviation sector, items such as sports equipment, musical instruments and bicycles are transported for a fixed fee or by paying for excess baggage outside of your free baggage allowance. Please click here to view the price schedule for the item you wish to bring.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

What is the procedure for bringing sports equipment with me on my flight?

What is the procedure for bringing sports equipment with me on my flight? What is the procedure for bringing sports equipment with me on my flight?

In the aviation sector, items such as sports equipment, musical instruments and bicycles are transported for a fixed fee or by paying for excess baggage outside of your free baggage allowance. Please click here to view the price schedule for the item you wish to bring. To add the equipment you wish to bring to your ticket, please contact our call center.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Attitude and behaviour Attitude and behaviour

How long does it take to check in and drop off baggage?

How long does it take to check in and drop off baggage? How long does it take to check in and drop off baggage?

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

How many hours before the flight do I need to be ready to start procedures at the airport desk?

How many hours before the flight do I need to be ready to start procedures at the airport desk? How many hours before the flight do I need to be ready to start procedures at the airport desk?

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

What is online check-in? What are the benefits?

What is online check-in? What are the benefits? What is online check-in? What are the benefits?

Check-in is the name for the airport procedure, which includes baggage handling and ticket control. Passengers can check in, before going to the airport, by clicking on the Check-in option on the home page of flypgs.com and entering their reservation number (PNR) and full name details. In addition, at airports where online check-in is in operation, our passengers can also drop their baggage off more speedily at dedicated online check-in counters. At airports where online check-in is in operation, passengers without any baggage can check-in online and get their boarding pass sent by SMS to their mobile phone or by email. They can then go straight to security control with their boarding card and continue on to the boarding gate for their flight.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

What is self-service (kiosk) check-in?

What is self-service (kiosk) check-in? What is self-service (kiosk) check-in?

Self-service check-in kiosks are situated in the airport and enable passengers without baggage to complete their boarding procedures without waiting in the queue.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

ID Control ID Control

How long does it take to check in and drop off baggage?

How long does it take to check in and drop off baggage? How long does it take to check in and drop off baggage?

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

How many hours before the flight do I need to be ready to start procedures at the airport desk?

How many hours before the flight do I need to be ready to start procedures at the airport desk? How many hours before the flight do I need to be ready to start procedures at the airport desk?

The amount of time needed at the airport for check-in and bag drop procedures varies according to how busy the airport is. However, to ensure that you are able to get through all the procedures without any problems, we recommend that you arrive at the airport in time to be ready at the desk 1 1/2 hours before departure on domestic flights and 2 hours before departure on international flights.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Which documents are valid when checking in for my flight at the airport?

Which documents are valid when checking in for my flight at the airport? Which documents are valid when checking in for my flight at the airport?

Documents Accepted for Domestic Flights
In accordance with Domestic Flight safety rules, only the original copies of the documents listed will be accepted during passenger identification checks:
1.National ID card
2.Drivers licence
3.Passport or document valid in place of a passport
4.Marriage certificate
5.ID card issued by and official body/organisations including a photograph, stamp, and Turkish ID number
6.Medical report
7.Birth certificate up to one month after birth (along with parents' identification)
Passengers who are citizens of the Republic of Türkiye must have their Turkish ID number included on their travel documents.

Documents Accepted for Domestic Flights
Just as documents outside of those listed above will not be accepted for Domestic Flights, the following documents will also not be accepted:
a.Fax or photocopy of an ID card
b.A printout of a Turkish ID number from the internet
c.No photocopies of the documents valid as identification listed above will be accepted as identification.

You must present your passport for international flights. You must present your passport or Turkish ID card for flights to Cyprus. You will not be able to board with a drivers licence. Children under 18 travelling to Cyprus unaccompanied must have their Turkish ID card and a letter of attorney signed by their mother or father with them. The letter of attorney must stamped by a notary or an official authority. Passengers below the age of 18 travelling with their mother must have a letter of attorney from their father; likewise, those travelling with their father must have a letter of attorney from their mother. If the above rules are not adhered to, the passenger will not be allowed to board the aircraft.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.
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