Write To Us List

You can call 0850 399 17 01 between 09: 00-24: 00 for all Pegasus BOLBOL membership procedures.

You can check how many BolPoints you have in your BolBol account by signing into the Pegasus BolBol membership page on flypgs.com or on the Pegasus mobile app. Alternatively, you can find out by phoning our Call Centre and entering your membership number and passcode.

In the event of ticket cancellation for flights paid using BolPoints, a fee of 350 TL for domestic flights and flights to and from Cyprus, and 55 USD for international flights will be charged. This fee will be deducted from the refundable amount, if any, while the BolPoints portion will be refunded in full. If the refundable amount is insufficient to cover the cancellation fee, the difference will be collected, and the BolPoints will still be refunded in full. If the refund is for a ticket purchased with BolPoints, the refund will incur a charge of 350 TL for domestic flights and 55 USD for international flights, as stated above. If the net amount refunded to the member during the refund process is lower than the tax amount on the ticket, no charges will be made for the cancellation, but only a refund for the taxes will be issued.

Pegasus BolBol members earn 1 BolPoint for every 2 TL they spend on tickets purchased via the Pegasus mobile app, flypgs.com and other channels. For details on BolPoints earned from BolBol business partners, visit the partners page.

You can use BolPoints when purchasing tickets from Pegasus via flypgs.com or the app, when choosing a seat, paying for excess baggage, adding Pegasus Flex (unlimited ticket changes) to a ticket, and ordering meals in advance. To purchase tickets using BolPoints, you must have at least 2000 BolPoints in your account. To use BolPoints for additional services, you must have at least 500 BolPoints.