Write To Us List
If you have a previous request, you can query it here.
Query RequestService unavailability
Seat selection
A flight I bought a seat for has been cancelled. Will I get a refund of my seat reservation fee?
If the flight is delayed or cancelled through no fault of the passenger, or the seat cannot be allocated to the passenger for any other reason, the seat reservation is cancelled and the fee is refunded without deduction.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.Can I cancel the seat I have paid for?
It is not possible to refund cancelled seat reservations.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.Can I cancel the seat I have paid for?
It is not possible to refund cancelled seat reservations.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.Can I choose where to sit on the aircraft?
Seating is allocated automatically during the check-in process. If you prefer to choose your own seat, you can pay for a seat reservation when you buy your ticket. You can also pay for a seat reservation after you have bought your ticket by going to the home page of flypgs.com and clicking on 'Travel Services > Flight Services > Seat Selection'. You can then enter your reservation number (PNR) and surname to complete the seat selection process.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.Can I complete check-in without buying a seat?
You will be allocated a seat free of charge during the online check-in process. If you wish, you can complete the check-in process with the seat that has been automatically allocated to you.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.If I cancel my ticket, will I receive a refund of my seat reservation fee?
If you cancel your ticket, you will receive a refund of your seat reservation fee.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.If I change my ticket, will I be able to have the same seat on the new flight?
If a passenger requests a Reservation Change for their flight, the seat reserved for the original flight is automatically transferred to the new flight. However, if the same seat has already been bought or another passenger has already checked in with it, a transfer will not be possible, so the seat reservation fee will be refunded to you without any deduction. Passengers wishing to choose a new seat must click the Paid Seat Reservation button to pay the fee.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.