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BolPoints Detail
BolPoints Detail
Travel Details
Travel Details
Campaigns
Campaigns
Membership Details
Membership Details
What is BolBol?
What is BolBol?

For inquiries and questions related to BolBol, you can call our toll-free call center att 0 (850) 399 17 016

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Member of Pegasus BolBol since .

Available BolPuan
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BolPuan to Expire
BolPuan

To not miss the advantage of flying with Pegasus BolBol, you must use your BolPoints before they expire.

For inquiries and questions related to BolBol, you can call our toll-free call center at 0 (850) 399 17 01.

Write To Us List

Write To Us List

Query Request

If you have a previous request, you can query it here.

Query Request Query Request

Was my ticket purchase successful? Was my ticket purchase successful?

I have not received the confirmation email. Was my ticket purchase successful?

I have not received the confirmation email. Was my ticket purchase successful? I have not received the confirmation email. Was my ticket purchase successful?

If you have made a note of your PNR (reservation number), you can go to the Manage my Bookings page and carry out a search by entering it with your surname, or you can contact our Call Centre for more details.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

I receive an error page when choosing my flight. What should I do?

I receive an error page when choosing my flight. What should I do? I receive an error page when choosing my flight. What should I do?

We recommend that first of all you check your date and time choices. If the time and date you have chosen have already passed, you will get a page error.
If an empty white screen appears on your screen, try one of the options below to solve the problem.

  • Press Ctrl+F5 to clear the stored searches in your browser, sign in again and retry.
  • Try signing in with a different browser.

If you need to contact us, please provide us with a screenshot or copy of the error message.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

I receive an error page when trying to pay. Was my ticket purchase successful?

I receive an error page when trying to pay. Was my ticket purchase successful? I receive an error page when trying to pay. Was my ticket purchase successful?

A confirmation e-mail will be sent to the address you indicated at the reservation stage confirming the purchase of your ticket. Check to see if you have received a confirmation e-mail. If you haven't received a confirmation e-mail, contact our call centre on 0888 228 12 12 or write to us using the live help feature found in the "Contact Us" section on our website to find out whether or not your ticket purchase was completed.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Where can I view my electronic ticket?

Where can I view my electronic ticket? Where can I view my electronic ticket?

If you wish, you can view your tickets by entering your reservation number (PNR) and surname in the Manage My Booking area of the flypgs.com homepage and print out a copy.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Invoice/Receipt Request Invoice/Receipt Request

How do I get an invoice/statement for the ticket I have bought?

How do I get an invoice/statement for the ticket I have bought? How do I get an invoice/statement for the ticket I have bought?

To get an invoice or statement for your ticket, please send a request to us from the 'Contact Us' page.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Reservation transactions Reservation transactions

Can I cancel my paid reservation and get a refund for it?

Can I cancel my paid reservation and get a refund for it? Can I cancel my paid reservation and get a refund for it?

It is not possible to cancel paid reservations.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Can I reserve a ticket?

Can I reserve a ticket? Can I reserve a ticket?

Using our website, you can secure the price of your chosen ticket and make a paid reservation.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Details about my paid reservation have not arrived by email. What should I do?

Details about my paid reservation have not arrived by email. What should I do? Details about my paid reservation have not arrived by email. What should I do?

Only flight information for tickets that have been fully paid for is sent by email.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

How do I buy a ticket I have made a paid reservation for?

How do I buy a ticket I have made a paid reservation for? How do I buy a ticket I have made a paid reservation for?

You can complete your purchase by going to the 'Manage My Bookings' section on the Flypgs.com homepage and entering your reservation number (PNR) and surname to be redirected to the sales page.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

What is a paid reservation? How do I make one?

What is a paid reservation? How do I make one? What is a paid reservation? How do I make one?

If you want to lock the ticket price of a flight you have found and/or prefer to pay for it later, you can make a paid reservation, which will reserve the ticket for a specific period of time. The paid reservation option can be chosen on the page listing flight options after you have done a flight search. You will see a section with a key icon located under the table of flight options. Check the box marked 'I want to lock the price' and click 'continue' to be redirected to a page where you can choose the number of days you want to make your reservation for.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Where can I view my electronic ticket?

Where can I view my electronic ticket? Where can I view my electronic ticket?

If you wish, you can view your tickets by entering your reservation number (PNR) and surname in the Manage My Booking area of the flypgs.com homepage and print out a copy.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Flight package selection Flight package selection

Are the packages available on all domestic and international flights?

Are the packages available on all domestic and international flights? Are the packages available on all domestic and international flights?

Packages are available on all Pegasus flights. It is not possible to add meal requests to packages with less than 24 hours before a flight, as this does not leave sufficient time to make the necessary arrangements. In addition, if meal provision is not available at the flights departure point, the option will not be offered as part of a package. (Flights departing from Tel Aviv, Beirut and Nicosia)

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Can I buy a flight package for a child or infant travelling with me?

Can I buy a flight package for a child or infant travelling with me? Can I buy a flight package for a child or infant travelling with me?

Packages can be bought for children. Tickets are not issued for infants aged 0-2.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Can I buy a package for an open ticket?

Can I buy a package for an open ticket? Can I buy a package for an open ticket?

Packages are not available for open tickets.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Can I buy flight packages via your mobile website/app?

Can I buy flight packages via your mobile website/app? Can I buy flight packages via your mobile website/app?

It is not currently possible to buy flight packages through Pegasus' mobil app.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Can I change my flight package meal and seat choices later on?

Can I change my flight package meal and seat choices later on? Can I change my flight package meal and seat choices later on?

Unfortunately, it is not possible to change the meal or seat number chosen as part of a package.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Can I choose different packages for my outbound and inbound flights?

Can I choose different packages for my outbound and inbound flights? Can I choose different packages for my outbound and inbound flights?

Yes, it is possible to choose a different package for your outbound and inbound flights.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Can I choose the individual package features as I want?

Can I choose the individual package features as I want? Can I choose the individual package features as I want?

The Advantage and Extras Package features are standard. If the package includes seat selection or food options, you can choose the seat or meal that suits you best. Also, if you choose the Basic Package, you can still add whichever extra services you want. However, in this case we advise you not to ignore the price advantage of the Advantage and Extras Packages.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Does my ticket show the features of the package I have bought?

Does my ticket show the features of the package I have bought? Does my ticket show the features of the package I have bought?

You can find details of what is included in your package on our website. However, your ticket shows a code that relates to the type of package you have bought.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

How do I buy a flight package?

How do I buy a flight package? How do I buy a flight package?

You can choose a flight package on the flight results page that appears when you search for flights on flypgs.com.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

How many different flight packages are there and what are their details?

How many different flight packages are there and what are their details? How many different flight packages are there and what are their details?

We have 4 types of flight packages.

The Light Package is only available for international flights. Withthe Light Package, you are entitled only 1 bag no more than40x30x15 cm in size and 3 kg in weight, that will fit under the seat. There is no cabin baggage or checked baggage allowance. You can customize your flight as you wish with additional services according to your needs.

With the Saver Package, you fly at an affordable price. In addition to 1 cabin baggage and 15 kg checked baggage allowance on domestic flights, 1 under-seat bag, 1 cabin baggage and 20 kg checked baggage allowance on international flights, you can customize the Super Eco Package with other additional services.

TheSaver PlusPackage offers discounts on the most popular extra services from Pegasus, as well as affordably priced tickets. You can make your journey more comfortable with discounts of up to 50% on extra services.

The Comfort Flex Package offers comfort and flexibility. Enjoy cabin and checked baggage allowance, seat selection, sandwich selection, ticket change and cancellation option with a discount of up to 50%. click
for more information about our packages.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

I bought a ticket with a flight package. If I want to change the flight date, will my meal, seating and baggage entitlement be transferred to my new flight?

I bought a ticket with a flight package. If I want to change the flight date, will my meal, seating and baggage entitlement be transferred to my new flight? I bought a ticket with a flight package. If I want to change the flight date, will my meal, seating and baggage entitlement be transferred to my new flight?

If changes are made to your booking, the extra services in your package are not transferred to the new flight. However, the package cost is refunded in line with the Reservation Changes Rules.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

I bought an Advantage Package. If I want to change my reservation or cancel my flight, will the package cost, including seating, food and extra baggage, be refunded without deductions?

I bought an Advantage Package. If I want to change my reservation or cancel my flight, will the package cost, including seating, food and extra baggage, be refunded without deductions? I bought an Advantage Package. If I want to change my reservation or cancel my flight, will the package cost, including seating, food and extra baggage, be refunded without deductions?

Deductions are applied to refunds for Advantage Package Reservation changes and cancellations. As a result, a charge is deducted from the package cost in accordance with the fare class rules, and the remaining amount is refunded. A table showing the charges applied to each fare class can be found on our website in the Reservation Changes and Ticket Cancellation menu.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

I have a transfer flight. How does the flight package work in this case?

I have a transfer flight. How does the flight package work in this case? I have a transfer flight. How does the flight package work in this case?

The package you have chosen will be valid for every leg of your connecting flight. However, meal and extra baggage options may vary according to your destination.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

If I am buying a ticket for more than one person at the same time, can I choose a different flight package for each person?

If I am buying a ticket for more than one person at the same time, can I choose a different flight package for each person? If I am buying a ticket for more than one person at the same time, can I choose a different flight package for each person?

If you are buying a ticket for more than one passenger, the same package is applied to all of them. For example, if you choose the Extras Package for one passenger, it will also apply to everyone else you are buying a ticket for.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

What advantages are there to buying a flight package?

What advantages are there to buying a flight package? What advantages are there to buying a flight package?

By buying them in a package rather than individually, you can benefit from lower prices for extras like seat selection, hot food, 10 kg extra baggage, ticket reissue and cancellation.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

What is a flight package? What does the package include?

What is a flight package? What does the package include? What is a flight package? What does the package include?

The Flight Package Sales System offers our customers the opportunity to customise their trip according to their wishes and needs. Four different package options offer you the chance to benefit from discounts on seating choice, extra baggage and meals, as well as entitlement to penalty-free refunds and cancellations.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.

Where can I find details of the services included in a flight package?

Where can I find details of the services included in a flight package? Where can I find details of the services included in a flight package?

You can view package features on the pages of our website that explain the flight package system, or by hovering the mouse over the package name on the page where you make your flight choice.

If your problem was not resolved, would you like to write to us?

Yes We are glad your problem has been resolved.
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