Frequently Asked Questions

Turins Insurance had been operating since 2013, but in June 2016, through the investment of GULF INSURANCE GROUP K.S.C.P, it began serving the Turkish market under the title "GULF INSURANCE".

GULF INSURANCE GROUP K.S.C.P

44% of GULF INSURANCE GROUP K.S.C.P shares are held by the Kuwait Projects Company (KIPCO), and 41.4% are held by Fairfax Financial Holdings Limited, with the remaining shares open to public trade. The company was founded in 1962, and with the experience of these two major companies, it now operates in 9 different countries.

Gulf  Insurance has 5 regional offices in addition to its main headquarters. Their offices are in Istanbul, Ankara, Izmir, Adana, and Bursa.

Travel insurance is a range of insurance products and options which cover individuals against personal accident ad medical treatment costs, as well as delays and travel disruption on both domestic and international journeys.

You can get travel insurance in two different ways from the Pegasus Airlines website www.flypgs.com.

1. Together with your Pegasus Airways plane ticket (Ticketed Insurance)
   
2. By purchasing one of the recommended products displayed in the special travel insurance section (Optional travel insurance)

No. You can only get ticketed travel insurance when travelling with Pegasus Airlines.

Ticketed travel insurance cannot be cancelled and so premiums cannot be refunded.

No. Your travel insurance is an integral part of your ticket. If you change your flight date, your travel insurance will be valid for 30 days as of your new flight date.

The minimum age for ticketed travel insurance is 2 months, and there is no upper limit. However, some exceptions apply to passengers over the age of 64 in ticketed travel insurance. There is a minimum age of 6 months for optional travel insurance, and an upper age limit of 80 for Schengen Visa Health Insurance, 65 for Travel Guard Annual Travel Insurance, and 75 for other insurance options.

Travel insurance is valid between the policy start and end dates specified by the policyholder.

Domestic travel insurance is valid within the boarders of Turkey and covers any journey you make within the boarders of Turkey.

The ticketed travel insurance offered to Pegasus Airlines passengers is valid in all destinations that Pegasus Airlines fly to. The valid regions of all other travel insurance products are listed below:

·  Schengen Products: All Schengen countries

· Worldwide Products: Valid for all regions except Afghanistan, Cuba, the Democratic Republic of Congo, Iran, Syria, Sudan, North Korea, and the Crimea region,

·  Domestic Products: Within the boarders of Turkey

Anyone travelling domestically or overseas of eligible age.

For details regarding products and their cover, please visit the "Products" or "Specific Policy Conditions" section.

Yes, they are.

You can contact Gulf Insurance Assistance Services while overseas on the following numbers:
24 Hour Emergency Assistance & Travel Advice Line
Gulf Insurance Assistance ServiceTel: +90 212 318 0872
Tel: +90 850 488 0472
Gulf Insurance inc. : + 90 216 681 75 30

pegasusseyahat@gulfsigorta.com.tr

If you chave a reason to claim, contact us on 0216 681 75 30.

In order to use the Emergency Medical Transplantation Cover, you mut first call +90 212 318 0872 /+90 850 488 0472 to obtain approval from Gulf Assitance Services, or to contant Gulf Insurance inc.

Click the "What to do in case of claim" link for more information.

Under the General and Special Terms of your policy, your claim will be evaluated within 2 business days of receipt of all the documents in your claim file.

Natural and intact tooth treatment costs for pain which begins suddenly while travelling, are accompanied by a valid medical report dated during travel, and which are covered by the policy, will be met. Treatments include fillings, surgery, services, or medication, and each tooth is covered up to $100.

If the policyholder is diagnosed with an illness with clear symptoms for the first time, or is injured as a result of an accident while travelling, the costs of services and medication required for treatment will be covered up to the limits stated in the insurance policy, within the framework of the insurance policy's general and special conditions. For more information about what to do in this situation, click the "What to do in case of claim" link.

Baggage which has been checked by security and is in the care of passengers is not covered by lost baggage cover.

Ticketed insurance is offered to Pegasus Airlines passengers and provides offers and discounts. Ticketed travel insurance is valid for 48 hours on one-way tickets and for 30 days on round-trip tickets. Travel insurance expires once you have returned to the place you live after travelling. Ticketed travel insurance is only valid when travelling with Pegasus Airlines.