COVID-19 Frequently Asked Questions

You can access website for the COVID-19 authorized diagnostic laboratories at https://covid19.saglik.gov.tr/TR,68720/covid-19-yetkilenenilmis-tani-laboratuvarlari-listesi.html. For more detailed answers to any questions you may have, visit the Turkish Ministry of Health

Passengers travelling abroad can take a PCR test on the arrivals floor of Sabiha Gökçen Airport, next to Acıbadem clinic. Test results for passengers travelling abroad from Türkiye will be examined in the laboratory inside the terminal and notified of their results within 5 hours at the latest. The centre was established by the General Directorate of Public Health,and began 24/7 service at the airport on July 21st.Passengers wishing to take the test should apply to the airport centre with documents such as tickets, education certificates or invitations certifying that they will go abroad and deposit the fee into the account of the General Directorate of Public Health.

Rules on PCR testing vary from contry to country. Please click for detailed information about each country's acceptance rules.

To ensure everyone has a healthy and hygienic journey, we disinfect our planes every 24 hours with cleaning agents that are effective against viruses for 48 hours. We disinfect all trays between each flight with the same cleaning agent. Detailed information can be found here.

Changing the cabin seating arrangement is not mandatory under the circular issued by the General Directorate of Civil Aviation.Likewise, this has not been implemented by all airlines around the world. Leaving the middle seat empty does not provide additional protection to other measures taken. In the management of our flights throughout the pandemic, we have taken all measures to ensure that passengers fly in the healthiest and safest way possible.Please take some time to watch our video explaining all the measures we take, from the airport to landing.

There is no obligation to wear a mask during the flight.

There is no right to a refund for tickets that are cancelled before the cancellation of the flight.

If passengers receive a positve PCR test result, are entitled to a full refund or may make their ticket open-ended. For these ticketing procedures, you need to create a request from the Contact Us section of our website and submit documentation relating to your positive PCR test result.

For detailed information about your rights regarding your ticket, please contact our call center on 0888 228 12 12.

You must submit documents showing that you are in quarantine to us at /en/write-to-us/changes-and-cancellations. When we receive your documents, we will get in touch with you.